Easy Replacement / Exchange Policy
(Applicable in case of faulty, damaged, or disliked products)
📌 Policy Overview
Customers are entitled to request a replacement or exchange within 10 days of receiving their order, subject to the following terms and conditions:
Replacement / Exchange Conditions
- Claims must be reported on our official WhatsApp number (given on the website) within 24 to 48 hours of receiving the parcel.
- A video of the parcel being opened must be recorded to prove that the product was received damaged/faulty directly from the courier or shipper.
- If the product is faulty/damaged, replacement will be free of charge.
- If the replacement is due to dislike (not as per preference), a replacement fee of PKR 1000 per product will be charged.
- If exchanged for a higher-priced product, the customer must pay the difference.
- If exchanged for a lower-priced product, the company will not refund the balance but will adjust it as store credit for current or future purchases.
- Customers must record a dispatching video when sending the product back for replacement to verify its condition before shipment.
- The claim will only be accepted if the product issue shown by the customer matches the issue upon return.
- Additional damage (e.g., poor packaging, further wear/tear) will not qualify for replacement.
- Customers must pack the parcel securely and safely before sending it back, to avoid damage during transit.
- Customers must share the courier dispatch slip on WhatsApp immediately after sending the parcel.
- Without this slip, the parcel cannot be received or processed.
- Parcels must be sent only via MNP Courier.
- The company is not responsible for return parcels sent through other courier services.